Frequently Asked Questions

1. Within the shopping section, select the machines or bricks you want (quantity and flavors).
2. Add the products in the cart and click on next.
3. Complete the module information to create an account
. 4. Indicate the shipping information in case that it is a different address from your account.
5. Select the delivery option and payment method (bank deposit / paypal / card and credit card.
6. Check that all the information is correct and click on buy.
Within the next few minutes you will receive a confirmation email with the details of your order.

The order can be canceled only if it has not been processed, otherwise it is necessary to receive the order and make the return process.

The order can be changed only if done before processing, otherwise you must make the return process and create a new order.

Once the selection of items has been made and the information module is completed at the top left, there is the option to insert the coupon code and click on the apply option, in this way the coupon will automatically be applied in your final account.

Credit card: Visa, MasterCard, American Express, Visa Electron, Discover, Carta Aura, Debit card.

Paypal: The payment is going to be processed once the order is completed

Check you have been written your data correctly, if the problem persist we invite you to contact your bank.

Yes, at the moment of completing the data format of the order, which can be found in section billing information. Once completed, the invoice will be sent in the next few days by email. The invoice will be made only if it´s requested before sending the order. Once the order has been confirmed, the billing information can’t be modified.

The delivery will be made within office hours from Monday to Friday excluding holidays, if the order can not be delivered to your home, will be delivered to the nearest logistics and shipping company. The delivery service is outsourced and we cant change the shipping and delivery times. The expected delivery times are between 3 and 5 working days once the transfer confirmation has arrived.

You can check the status of your order, copying the order number you received in your confirmation email in the following link.

It is not possible to choose the delivery time, but you can try to contact directly the logistics company indicating the confirmation code of your order.

If the order has not been sent yet within the expected date, we suggest you:
1. Check the status of your order by entering your order number found on your confirmation email.
2. Verify that the shipping address is correct.
3. Contact the logistics company to verify the status of your shipping.

You can make and review the status of your return at any time. We invite you to read our return policy for more information.

You can make a return to the company of your choice to the following address:

FOOD DISTRIBUTION
Via Enea Salmeggia, 10
Milano
Italia, Zip Code. 20132

In this case Gelato 4ever is not responsible for any damage or theft of the product during transportation. In case that your purchase was made with the free delivery service promotion, we will refund the cost of the standard return.

Klarna is a payment service provider that takes responsibility for user payments. Klarna is the simplified payments provider for over 200,000 online stores. So far, more than 85 million customers around the world have trusted Klarna with their payments.

"Pay in 3 installments without interest" allows you to defer the cost of your purchase in 3 equal payments. Payments for each installment will be automatically charged to the debit or credit card indicated at the time of payment. The first installment will be charged when the order is confirmed by [MERCHANT] and the second and third installments will be 30 and 60 days later, respectively. You can always monitor your payment schedule in the Klarna app.

To use the "Pay in 3 installments without interest" option, you must be at least 18 years old. Although the "Pay in 3 installments without interest" option is widely advertised, is subject to the financial circumstances of the user. By choosing to take advantage of the "Pay in 3 installments without interest" option, our analysis will not affect the user's credit rating.

Klarna is unique and offers the option "Pay in 3 installments without interest" "based on a number of factors such as order value, order history and item availability. If you are over 18, you can increase your chances of using the "Pay in 3 installments without interest" option by making sure you provide your full name and accurate address, as well as use your address for shipping registered billing. All orders are reviewed individually. Just because the user has used the "Pay in 3 installments without interest" option previously does not mean that he will be offered to use it for each order; and, if the option has been denied previously, it does not mean that it will be denied for all future orders.

If you want to make a purchase with Klarna using the "Pay in 3 installments without interest" option, you will need to provide your phone number, email address, current billing address and a credit card number. debit or credit. The mobile number is required in case we need to contact the user. All communications will be sent by email. It is very important that the correct data is provided to us, otherwise the payment schedule and any order updates may not arrive.

Klarna can make so-called undocumented requests (or soft credit searches) which have no effect on the credit score and are visible only to the user and Klarna, but are not visible to other credit institutions. Neither Klarna nor [MERCHANT] carry out credit searches against the user that could affect his credit score.

Although the "Pay in 3 installments without interest" option is widely advertised, it is not always available to everyone. The "Pay in 3 installments without interest" option is automatically generated by algorithms that depend on a number of factors including the address, the cardholder data, the order total, the online store, the history of previous orders and the availability of the item.

Payments for the installments of the "Pay in 3 installments without interest" option will be automatically charged to the debit or credit card indicated at the time of payment. The first payment will be charged when the order is confirmed. The second and third installments will be charged respectively 30 and 60 days after the first installment. You can always monitor your payment schedule in the Klarna app.

As soon as [MERCHANT] accepts the cancellation or return, Klarna will cancel any future scheduled payments and also refund any amounts due. The return will be immediately visible in the Klarna app.

Klarna will attempt to debit the payment for the “Pay in 3 Installments Without Interest” installments at [MERCHANT] to the debit or credit card indicated at the time of payment. If it is not possible to debit the payment on the due date, Klarna will make a second attempt to automatically debit the payment two days later. If this attempt is unsuccessful, Klarna will issue a statement for the entire outstanding amount which will become payable 15 days later. Klarna will communicate the payment deadline two days before attempting to redeem it and it will always be possible to monitor the due date in the Klarna application. If you do not pay in time using the "Pay in 3 installments without interest" option, your credit score will not be affected.

You can view all Klarna purchases and payment schedules in the Klarna app or by logging into Klarna.com/uk.

Your payment details are processed securely by Klarna. No card data is transferred or held by [MERCHANT]. All transactions take place with connections secured by the latest industry security protocols.

Yes. Just go to the Klarna app or go to the Klarna.com/uk website and pay in advance.

Klarna will send an email notification and a push notification from the Klarna application when a payment is due and when it has been successfully collected, or in the unlikely event that the payment is not successful. If a payment has been made but no payment confirmation has been received, it will always be possible to check the status of the order and payments in the Klarna app or by accessing the website www.klarna.com/uk

Once [MERCHANT] has received the return (partial or total) and the user has received the confirmation of receipt, Klarna will send an account statement with an updated payment plan in the case of a partial return. With a full merchandise return, we will refund all payments received and cancel all future scheduled payments. The user can always monitor the status of his order in the Klarna app.

In the event that the goods have not yet been received, call [MERCHANT] to check the status of the order and its delivery. You can also contact Klarna Customer Service so that we can postpone the payment due date or put the order on hold in the Klarna app pending delivery.

As soon as the store has registered the cancellation or return, the refund will be processed within 5-7 business days.

Refunds will be made to the debit or credit card that was originally given at checkout.

You can access the Klarna app or the website www.klarna.com/uk, where you can find all orders and scheduled payment information.

See the Klarna app or the Klarna Customer Service page for a full list of frequently asked questions, contact numbers and live chat.

Klarna is a payment service provider that takes responsibility for user payments. Klarna is the simplified payments provider for over 200,000 online stores. So far, more than 85 million customers around the world have trusted Klarna with their payments.

Within two days after confirming the order, the user receives an email with payment instructions from Klarna. He then has 30 days to try the product and pay if satisfied, by completing the payment online, conveniently, at no additional cost, and paying by credit card or debit card on Klarna.app or by logging into www.klarna.com/uk.

You must be at least 18 years old to use Pay After Delivery. Although the "Pay after delivery" option is widely advertised, it is subject to the user's financial circumstances. By choosing to take advantage of the "Pay later in 30 days" option, our analysis will not affect the user's credit rating

Klarna is unique and offers the "Pay after delivery" option based on a number of factors such as order value, order history and item availability. If you are over 18, you can increase your chances of using the "Pay Later in 30 Days" option by making sure you provide your full name and accurate address, as well as use your billing address for shipping. registered. All orders are reviewed individually. Just because he has used the "Pay after delivery" option previously does not mean that he will be offered to use it for every order; and, if the option has been denied previously, it does not mean that it will be for all future orders.

Klarna can make so-called undocumented requests (or soft credit searches) which have no effect on the credit score and are visible only to the user and Klarna, but are not visible to other credit institutions. Neither Klarna nor [MERCHANT] carry out credit searches against the user that could affect his credit score.

Although the "Pay after delivery" option is widely advertised, it is not always available to everyone. The "Pay after delivery" option is automatically generated by algorithms that depend on a number of factors including the order total, the online store, the history of previous orders and the availability of the item. Alternatively, you can complete your order by paying with your debit or credit card at checkout.

You can pay by debit or credit card immediately at checkout or take advantage of the "Pay after delivery" option with which you can pay for items purchased with your debit or credit card at a later time. You can always monitor your pending payments in the Klarna app.

As soon as [MERCHANT] accepts the cancellation / return, Klarna will cancel the statement or refund the payment. The return will be immediately visible in the Klarna app.

Payment expires after 30 days from the date of shipment of the item. To help you pay on time, we will notify you two days before the payment is due: you will receive a push notification from the Klarna app or a reminder to pay by email, and, if the user is late, we will also send them an SMS or a letter. If you do not pay in time using the "Pay after delivery" option, your credit score will not be affected.

If you have chosen to pay using the "Pay after delivery" option, Klarna will send the user an email with further details on how to make the payment. This email message will contain a link to the Klarna website where you can settle the payment with your debit or credit card. It will always be possible to see the payment instructions in the Klarna app.

If you want to pay with Klarna you will need to provide your name, address and email address. For some orders, you may also need to provide your mobile phone number or date of birth. All information will be sent to the user's email address, including payment reminders and links to online account statements. It is very important that we are provided with the correct details, as otherwise your payment information may not arrive.

Your payment details are processed securely by Klarna. No card data is transferred or held by [MERCHANT]. All transactions take place with connections secured by the latest industry security protocols.

You can pay for your order at any time after receiving the Klarna email with your payment details. Just follow the instructions in this email message or in the Klarna app that explain how to pay.

By paying with the card, [MERCHANT] will confirm the order immediately. Using the "Pay after delivery" option instead, Klarna will send a payment confirmation to the email address entered to place the order. If the user has made a payment but has not received payment confirmation, it will always be possible to check the status of the order and payments by accessing the Klarna app or www.klarna.com / uk

Once [MERCHANT] has received the return (partial or total) and the user has received the confirmation of receipt, Klarna will send an updated account statement in the case of a partial return. In the event of a total return, the account statement will be closed. The user can always monitor the status of his order in the Klarna app.

The user has 30 days to pay, therefore it is not necessary to pay immediately. If the expiration date is imminent and the goods have not arrived, the user must contact [MERCHANT] to verify the delivery. You can also contact Klarna Customer Service so that we can postpone the payment due date or put the order on hold in the Klarna app pending delivery.

As soon as the store has registered the cancellation or return, the refund will be processed within 5 business days.

If the payment of the order was made with a card, the refund will be made on the same card. If the statement has not yet been paid, then the refund will reduce the total of the statement or cancel it completely.

If you do not have the bank statement number, you can access the Klarna app or the website www.klarna.com/uk, where you can find all the orders and you can make payments.

See the Klarna app or the Klarna Customer Service page for a full list of frequently asked questions, contact numbers and live chat.